Privacy Policy

Last updated: July 24, 2026

BendPaks is an online store operated by Bend Genetics, LLC ("we", "us"). We respect your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Contact information you submit through our inquiry form (name, email, phone, message contents).
• Usage data collected automatically via Google Analytics, including pages visited, device type and approximate location. This data is aggregated and does not personally identify you.
• AI Lift Advisor messages you choose to send, along with a random, pseudonymous browser identifier used for abuse prevention. Chat history is kept in your browser session so you can continue the conversation. Please do not submit payment-card details, passwords or other sensitive information in chat.

How we use information

• To respond to quote requests and product inquiries.
• To improve our website, product catalog and marketing.
• To measure advertising performance through Google Ads.
• To answer product questions and recommend relevant lift equipment through our AI Lift Advisor.

Sharing

We do not sell your personal information. We share data only with service providers that operate the site (hosting, analytics, email) and as required by law.

Messages sent to the AI Lift Advisor are processed by OpenAI as our AI service provider to generate a response. We configure these requests not to store the generated response for later retrieval through the OpenAI API.

Cookies

We use cookies for analytics and advertising measurement. You can control cookies through your browser settings and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Your rights

You may request access to, correction of, or deletion of your personal information by emailing info@bendpaks.com. California residents may exercise rights under the CCPA; EU/UK residents may exercise rights under the GDPR.

Contact

Questions about this policy? Contact Bend Genetics, LLC, operator of BendPaks, at info@bendpaks.com or +1 251-315-5748.

Bend Genetics, LLC · 107 Scripps Dr Ste 210, Sacramento, California 95825-6300, United States